Return Process

We process returns, so you don’t have to

Returns are a fact of life in online sales your ability to deal with returns effectively and efficiently can significantly impact customer satisfaction levels and profit. Newsom Logistics can help . We offer returns management services to make it fast and easy for your customers, while getting your products processed appropriately and back into inventory as fast as possible.

We follow strict, system-directed product disposition procedures, based on the rules you set for each product and product condition.

NewSom Logistics Solution Provides your Rreverse Logistics for you:

  • Speedy Disposition: We typically deliver a solution with 24 hours of returns being executed.
  • Access Detailed and Intelligence on Returns: We deliver daily reports on cause of return, accuracy of picking process, Product conditions and other material factor surrounding the returned merchandise.
  • Assign Credits Immediately: We will get proper authorization before crediting customers and returning product to inventory.

Reasons you choose us:

  • Experience  in returns management.
  • Advanced systems for returns processing, with the flexibility to use your system if desired.
  • Comprehensive returns services, including:

Product inspection


Credit processing


Re-kitting and re-packaging


Parts replacement


Return to vendor